Work was completed in a timely fashion and the plumber (Steve) was excellent but the billing process needs... work.Called to get "pricing" and was told $35 for the truck and $89.99 per hour for labour.When it comes time to pay the bill there is a $25 fee for "parts" which was never mentioned when we called.The bill also indicated a 1/2 hour more than the time taken to perform the service...how often does this happen?Complained and it was adjusted.More transparency would be appreciated.read more
They told us their fee upfront over the telephone, came within an hour (even though it was a Saturday evening), and... fixed the problem (clogged kitchen sink drain; it turned out to be a grease blockage several feet under) within 45 minutes. The gentleman who came acted very professional and polite, and charged us exactly what had been agreed upon over the telephone. I would definitely recommend and use them again.read more
I'm giving S&R a well deserved 5 star rating for the service they provided. I had an issue with buried water pipes... running to an extension at the back of my house. I called three different plumbing companies who didn't show any interest in doing the job when I told them some digging might be involved. I then turned to S&R. A technician, Steve, was promptly dispatched. Steve was at the same time friendly and very professional. He listened carefully as I explained the issue and pointed to a possible solution. He found a way of replacing the lines without doing any digging and creating a mess. I was impressed with his competence and efficiency.I would not hesitate to recommend this company.read more
Great company and service. Gave an initial estimate over the phone and explained their process if problem will need... bigger work. Frank came over and fixed the problem in an hour. My go to plumbers from now on.read more
A genuine, efficient and knowledgeable trades person is hard to find and a great asset for any homeowner. This is one... of the reasons why I feel it is so important to share this information with my fellow homeowners in the area.Shane was dispatched to my home for a kitchen leak and arrived within 3 hours of my initial call. He quickly assessed the issue, ran a few tests to make sure he had identified the entire problem and explained his process throughout.This plumber's number is one I will not soon forget !read more
Had them over this evening for emergency work. Shane was very helpful, explained everything very well, reasonably... priced. Thank you again for this short notice service call.read more
