Hello. In August my contactor working on renovations called S&R Plumbing about a leaking outflow from my toilet. The... repairman was on time and repaired the leak. I did not inspect the bathroom before he left and found gouges in our marble floor afterwards. It looks like the plumber put no protection under the toilet when he removed it. I contacted the company, sent pictures and was contacted by a manager called Sebastian who said he would send someone over to look at it on a Friday at 12:00. The person never showed up. I contacted the company through emails and telephone calls at least 5 times. Nobody ever got back to me about resolving the problem although they said they would relay the messages to Sebastian ASAP.Other than poor follow up to an issue that was clearly the fault of the plumber I have a couple of other issues.- First, what kind of a plumber doesn't protect a marble floor, or any floor for that matter, when removing a toilet for repairs?- Second, when the plumber reinstalled the toilet, I'm sure the scratches were very noticeable. Why would he not report this before he left? Did he think that nobody would notice?The contractor who called S&R Plumbing had never done business with them before. Sad first time experience for him and us. We spent a lot of time selecting this floor only to have a few tiles unnecessarily damaged. I retained all emails, photos and correspondence if there's any kind of doubt about this claim.read more
I have used S&R Plumbing a couple times. The most recent was a small leak in the water heater piping connection. The... technician (Frank F) was very friendly, professional and knowledgeable. He not only fixed the issue promptly but took the time to explain what the issue was and showed us the part that failed. I would recommend S&R plumbing.read more
Work was completed in a timely fashion and the plumber (Steve) was excellent but the billing process needs... work.Called to get "pricing" and was told $35 for the truck and $89.99 per hour for labour.When it comes time to pay the bill there is a $25 fee for "parts" which was never mentioned when we called.The bill also indicated a 1/2 hour more than the time taken to perform the service...how often does this happen?Complained and it was adjusted.More transparency would be appreciated.read more
They told us their fee upfront over the telephone, came within an hour (even though it was a Saturday evening), and... fixed the problem (clogged kitchen sink drain; it turned out to be a grease blockage several feet under) within 45 minutes. The gentleman who came acted very professional and polite, and charged us exactly what had been agreed upon over the telephone. I would definitely recommend and use them again.read more
I'm giving S&R a well deserved 5 star rating for the service they provided. I had an issue with buried water pipes... running to an extension at the back of my house. I called three different plumbing companies who didn't show any interest in doing the job when I told them some digging might be involved. I then turned to S&R. A technician, Steve, was promptly dispatched. Steve was at the same time friendly and very professional. He listened carefully as I explained the issue and pointed to a possible solution. He found a way of replacing the lines without doing any digging and creating a mess. I was impressed with his competence and efficiency.I would not hesitate to recommend this company.read more
Great company and service. Gave an initial estimate over the phone and explained their process if problem will need... bigger work. Frank came over and fixed the problem in an hour. My go to plumbers from now on.read more
A genuine, efficient and knowledgeable trades person is hard to find and a great asset for any homeowner. This is one... of the reasons why I feel it is so important to share this information with my fellow homeowners in the area.Shane was dispatched to my home for a kitchen leak and arrived within 3 hours of my initial call. He quickly assessed the issue, ran a few tests to make sure he had identified the entire problem and explained his process throughout.This plumber's number is one I will not soon forget !read more
Had them over this evening for emergency work. Shane was very helpful, explained everything very well, reasonably... priced. Thank you again for this short notice service call.read more
